Click Maintenance in the left-hand column and then click Account. If you have already set up a custom login username, select your custom username instead. New user name: Optional Enter a new login username if desired New Password: Your desired new modem login password Confirm Password: Your desired new modem login password Click Submit to finish. At the bottom of the page, click Switch to advanced view.
Click Network Setup in the top menu bar and then select Change password from the drop-down menu. Enter the following details: Username: By default this will be "admin".
If you have changed the password from the default, use your custom password instead. Select 5. Advanced Settings from the top menu bar, and then make sure A. Modem password and remote management is selected from the left-hand column. Under Modem password , enter your desired new modem login password in the first box and enter the same password again in the second box to confirm.
Click Save Settings to finish. We recommend writing this password down and keeping it somewhere safe for future reference. Advanced Settings from the black menu bar and then make sure 1. Click Save settings to finish.
Please note that the TEL 2 port is not currently supported. If you have any trouble with your Netphone service, please give us a call on 13 22 58 and we'll be happy to help. Manual configuration for your Netphone VoIP service is not possible because your Netphone configuration will be uploaded to your Huawei HG automatically.
As long as you have your handset is plugged into the Phone 1 port, your Netphone service should be operational. You'll see the Wizard page. These details should have been emailed to you when your Netphone VoIP service was activated. Log in with the default password "admin". If you have changed the password from the default, use your custom password instead.
Skip the Line 2 section, and then choose your state from the "select the state you are in" drop-down menu. Click the Save Settings button in the top right-hand corner of the page to finish. If you still have trouble getting your VoIP service working, please call us on 13 22 58 for a hand. The layout of settings in modems can vary greatly.
If temporarily disabling your firewall fixes any Netphone issues, you should make sure that the following ports aren't blocked by the firewall:. Sales 13 19 Business support 13 86 Online Help Search our self help articles to find what you need. Before you get started, make sure you have the following: An active internet service. A VoIP-enabled modem e. Budii Lite. You may also need your Netphone number and Netphone password.
These details are emailed to you once your Netphone service is activated. If you have no access to a working phone service, email support iinet. Handsets should be plugged into the grey Phone1 port : After plugging in a new handset, check your VoIP light before attempting a test call.
Handsets should be plugged into the grey Phone port : After plugging in a new handset, check your VoIP status before attempting a test call. In some cases, it may take a few minutes for the new handset to register, or the modem may need to be restarted.
Checking in the Basic view Status tab is fine. To show an example, screenshots have been taken with a Budii. After plugging in a new handset, check your VoIP Registration status before attempting a test call. Try pairing the handset again. Sales 13 19 Business support 13 86 Online Help Search our self help articles to find what you need.
In some cases you may only be able to do one or the other. Things to check first Potential cause Try this: No Internet connection Confirm that you can get online and view websites etc. VoIP services need a working internet service; you need to troubleshoot internet issues before focusing on any VoIP issues. Faulty hardware Ensure that all cables and handsets used for your VoIP service are undamaged and plugged in securely. Insufficient power to handset Ensure that the handset used for your VoIP service has sufficient power, particularly if it is cordless and uses batteries.
Only rechargeable batteries should be used in a cordless handset. Confirm that your handset has power, and that it's plugged in to the modem's Phone 1 port securely.
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